One thought on “What does Average Response Time tell you?

  1. Arti says:

    Customers don’t like to wait in queues for getting their issues resolved. “A first response perceived as fast, can set you on the right track for a positive first impression. “We’ve found that timeliness and speed has a direct correlation with satisfaction”, begins Luis Hernandez, VP of Customer Success at Geckoboard. Sum of First Response Times
    /
    Number of Tickets
    =
    Average First Response Time Sum of First Response Times
    /
    Number of Tickets
    =
    Average First Response Time Your Average First Response Time goes hand-in-hand with customer satisfaction (CSAT).

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