One thought on “What is an Automatic Call Distribution Software?

  1. Arti says:

    it’s a telephony device that directs customers’ calls to the right agent or representative within an organization, based on the requirements and preferences of the customers. Automatic Call Distribution (ACD) software, popularly known as call routing software, is used by call centers for assorting large volumes of incoming calls. For example, a caller who has chosen Hindi as his/her preferred language will be directed to only Hindi-speaking representatives.

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