One thought on “What Is Meant By Automatic Call Distribution?”
Arti says:
They direct incoming calls to support agents or departments according to client requirements. An automatic call distribution tool basically works in collaboration with a computer telephony integration system or interactive voice response system to intelligent redirect calls to the most appropriate agent. Automatic call distribution systems are also known as call routing platforms.
They direct incoming calls to support agents or departments according to client requirements. An automatic call distribution tool basically works in collaboration with a computer telephony integration system or interactive voice response system to intelligent redirect calls to the most appropriate agent. Automatic call distribution systems are also known as call routing platforms.