One thought on “What is the function of an automatic call distributor?

  1. Arti says:

    There are various types of call routing algorithms, which include: There are various types of call routing algorithms, which include: There are various types of call routing algorithms, which include: There are various types of call routing algorithms, which include: ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations. ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations. Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. With an Automatic Call Distributor, call centers can manage inbound calls and route them to all the available agents (who are currently logged into the system). The quick resolution helps increase the First Call Resolution (FCR) and Customer Satisfaction (CSAT). A robust ACD helps the call centers to route the callers to best-suited agents and resolve their queries faster.

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