One thought on “What Types of Call Center Software are Available?

  1. Arti says:

    Customers can choose an auto dialier, ACD, IVR, predictive dialer, or workforce management call center software solution. Call Center software solutions have no hardware to purchase and no maintenance fees. Businesses should look for features, third party integrations, and scalability when choosing Call Center software. Businesses need to decide whether they need an on-premise solution or a hosted solution.

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